Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Great customer service thus far!

Great customer service thus far!
7 years 11 months

It was very easy to shop and I love the …

It was very easy to shop and I love the inventory.
7 years 11 months

All around great

All around great. I asked for swatches and they arrived the next day with customer service numbers if I needed further help. I order a couple of days after that and everything arrived as stated when purchased.
7 years 11 months

Great product but terrible delivery …

Great product but terrible delivery service.
7 years 11 months

My a Finley Sofa is everything I wanted …

My a Finley Sofa is everything I wanted it to be. High quality. Comfort. Beautiful. I couldn’t be more thrilled.
7 years 11 months

Beautiful furniture

Beautiful furniture
7 years 11 months

Norman counter stools

Orderd the Norman counter stools. They were promptly delivered and were wrapped and boxed up very well to ensure no damage. There was also no assembly required which was a pleasant surprise! They are beautiful chairs and I’d highly recommend them!
7 years 11 months

Website was easy to navigate

Website was easy to navigate. Product is beautifully designed and am very excited to receive my new Custom Nico couch!
7 years 11 months

The people I worked with were very …

The people I worked with were very courteous and responded in a timely fashion.
7 years 11 months

Great customer service - thanks!

Great customer service. The pendant I ordered was out of stock, but the team managed to have it shipped from another warehouse quickly. The pendant itself (the bare bulb marble pendant) is gorgeous. Will definitely shop at Rove Concepts again in the future!
7 years 11 months

Ordered one chair from Rove last year …

Ordered one chair from Rove last year and love it. Great quality and design. Just ordered two more of a different style.
7 years 11 months

I absolutely LOVE the Sven Dining Table …

I absolutely LOVE the Sven Dining Table & 6 Adele Chairs. They are beautiful, & great quality. I have had them for about 6 months now. I also purchased the Isla rug 8 x 10. I am very sorry to say, I regret buying the rug. It seems to be poor quality, especially given the price for that size. The colors were beautiful & I thought the shedding would go away after awhile of vacuuming......Its been 6 months & it looks awful. I finally removed it from under my beautiful dining table set as it took away from it.
7 years 11 months

Yumi was very nice and helpfu.

Yumi was very nice and helpfu.
7 years 11 months

Great!

Great online shopping experience! Online chat feature makes it very easy to have any questions answered before making a purchase.
7 years 11 months

Janice is great

Janice is great! she processes my orders quickly and efficiently. Great service!!
7 years 11 months

Dresser fix

We ordered a dresser that arrived damaged. I called the customer service department and was asked to send photos of the damage. The next day I heard a response from the care team that they had already put in an order for a new dresser to arrive. It arrived quickly and Undamaged. Great service! Great experience and beautiful dresser!
7 years 11 months

Needed to cancel a pre-order and they …

Needed to cancel a pre-order and they were extremely helpful and fair. Will absolutely shop again.
7 years 11 months

Good service

Alexandra was very patient and helpful with fabric options for first time sofa purchase online. However, I haven't seen the actual sofa yet to comment on the product.
7 years 11 months

So far the site is very user friendly …

So far the site is very user friendly and the staff is very helpful on the phone!
7 years 11 months

Unfortunately I canceled my order as …

Unfortunately I canceled my order as production was pushed out an additional month. However, Customer Service was great to deal with- prompt, timely and resolved my dilemma within minutes.
7 years 11 months

Service was great

Service was great! Very polite, accommodating and helpful!! would totally buy from here again!!
7 years 11 months

Love the design and product

I love the products, the site has great navigation and was easy to shop. Not a lot of variety but great selection. Prices are a little bit above the stores I usually shop. Paying for delivery was really hard for me, who pays for delivery nowadays? Just did it because the dresser had the exact size I need for my space. Also it will take up to 14 days to receive it which I will have to wait. It would be nice to offer assembly at home for a fee, some sites are doing that right now.
7 years 11 months

Easy, intuitive & a pleasure

Easy, intuitive & a pleasure to shop on the RoveConcepts site.
7 years 11 months

Love all the design and quality is …

Love all the design and quality is super.
7 years 11 months